Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use our website.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13 February 2017.

We do not collect your personal information, unless you provide it to us via web forms on this website (for example, when subscribing to our newsletter.)

Information we collect
If you register with us, communicate with us, send a message via this website or a third-party website (e.g. Twitter, Facebook), or add a comment to our blog post – you give us consent to collect, store, use and disclose (if required by law) the information that you’ve given to us as described in our Terms and Conditions and this Privacy Policy. It may include your IP address, name, physical address, email address, phone number, credit card information, gender, occupation, and other demographic information.

What else do we collect?
We collect technical information about your system to improve the service and to also prevent illegal activities. This includes IP addresses, OS and Browser versions and the times of visits.

MailChimp Newsletter
We use a third party provider, MailChimp, to send newsletters. We also gather statistics around the opening of emails, link clicks etc., to help us monitor and improve our newsletter service. For more information, please see MailChimp’s privacy policy.

What we do with the information we gather
We collect this information in order to send our newsletter. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
This privacy policy does not cover links within our website to other websites as we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should look at the privacy statements on other websites that you visit.

Disclosure of personal information
We will not disclose your personal data without your prior consent unless we are required to do so by law or a relevant exemption under the Data Protection Act 1998 applies.  In such cases we will need to share the information in question with the relevant authorities, organizations and/or bodies.

Access to personal information
Any information we do hold will be kept private. Should you wish to see what information we hold about you, or to correct any mistakes please email us at muswell.hill @