Privacy Policy

Introduction

At Prohibition Wines, we are committed to maintaining the trust and confidence of visitors to our web site and customers who sign up to our mailing list at our till. We do not sell or pass on our customers’ personal data for marketing purposes. In this Privacy Policy, we tell you when and why we collect your personal data and what we do with it.

Types of data we collect

Website Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics

When someone visits www.prohibitionwines.com we use an external service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Our mailing list

When you joined our mailing list, either by giving us your details at the till or by subscribing via our website, you gave us your name and email address. We use that information for a few reasons: to send you our newsletter that tells you about wines, events and other news about our shop; to contact you if we need to obtain or provide additional information; to check our records are right; to check every now and then that you’re happy and satisfied; and to email you if you have left your credit card, glasses, umbrella or other precious object in our shop. We don’t rent or trade email lists with other organisations and businesses.

We use an external provider, MailChimp, to deliver our newsletter. Mailchimp are used by a vast number of companies worldwide to send electronic mailings. We use Mailchimp to gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Paul Shanley at muswell.hill @ prohibitionwines.com

CCTV

We use CCTV to view and record activity in the shop. This is both a requirement of our licence to sell alcohol and a deterrent to the commission of offences on the premises such as theft, robbery and burglary. It is a requirement of our licence that images are retained for 28 days. We may retain images for longer if requested to do so by a law enforcement authority in furtherance of a criminal investigation that they are conducting or in order to defend or pursue legal claims. Should it be necessary to do so in order to further the investigation or prosecution of offences or to defend or pursue legal claims we may transfer relevant images to a third party to pursue these objectives.

Purchase Data

When you purchase from our shop, we may record your purchase against your name on our till system. We do this so that we can help you identify wines that you have previously purchased so you can purchase them or avoid purchasing them again. If you prefer us not to record this information please tell us and we won’t do it.

Who we share information with

Our till system holds the names, email addresses and purchase history of our customers. This data is regularly backed up to the servers of our till provider, CSY Retail Systems Ltd. The data held at CSY is used for two purposes. It is held as a back-up in case we need to recover stock data following a till failure. It is also held so that we can remotely access our till from another location. When we remotely access our data in this way, no data is stored on the PC used to remotely connect, once our remote session has finished.

We use UPS as our delivery partner. If you ask us to courier anything, we will pass your name, address, email address and telephone number to UPS.  UPS may transfer data to countries outside the EEA. In doing so, they comply with any restrictions of applicable data protection laws. For internal data transfers to the USA, UPS uses the Standard Contractual Clauses, approved from the EU Commission.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Paul Shanley at muswell.hill @ prohibitionwines.com

Links to other websites

This privacy policy does not cover links within our website to other websites as we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should look at the privacy statements on other websites that you visit.

Transfer of your data outside the EU

We use Mailchimp to send out our newsletters. Mailchimp’s systems are located in the United States and transfer takes place in accordance with EU-US Privacy Shield. Further information about this can be found in Mailchimp’s Privacy Policy.

Retention of your data

We will keep your data for five years from 24 May 2018 or from the time you signed up for our newsletter, whichever is the latter.

Changes to this Privacy Notice

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24 May 2018.

Complaints about how we handle your data

Should you have any concerns about this policy or the way that we are processing data you have the right to lodge a complaint with the Information Commissioner’s Office. Please look at www.ico.org.uk for more details.